This Refund & Cancellation Policy explains how cancellations, changes and refunds are handled for bookings made with Amanah Global Travel Solutions Private Limited. It should be read together with our Terms & Conditions.
1. General principles
Travel bookings are arranged through third-party suppliers such as airlines, hotels and transport operators, each with their own cancellation rules. Refunds, where applicable, are governed by these supplier terms in addition to our own service charges.
2. Cancellation by you
- All cancellation requests must be made in writing to hello@amanah.travel.
- The applicable refund is calculated based on the supplier's cancellation policy, any non-refundable components, and our service fee.
- Certain fares, promotional rates, group bookings, and Hajj & Umrah packages may be partly or wholly non-refundable.
3. Changes to a booking
Amendments such as date or name changes are subject to supplier availability and charges, plus any applicable amendment fee. We will confirm all charges before processing a change.
4. Refund processing
- Approved refunds are processed to the original payment method used at the time of booking.
- Refund timelines depend on the supplier and payment provider, and typically range from 7 to 45 business days after the supplier confirms the refund to us.
- Any bank, gateway or currency-conversion charges incurred are non-refundable.
5. Cancellation by suppliers
If an airline or other supplier cancels a service, the refund or alternative offered will be as per that supplier's policy. We will assist you in claiming any eligible refund but cannot guarantee amounts or timelines set by the supplier.
6. Visa and documentation fees
Visa fees, processing charges and documentation costs paid to authorities or third parties are non-refundable, including where a visa application is refused.
7. No-show
Failure to use a booked service without prior cancellation ("no-show") is generally non-refundable as per supplier terms.
8. How to request a refund
Email hello@amanah.travel with your booking reference and reason for cancellation. Our team will confirm the applicable charges and refundable amount before processing.
9. Contact
Amanah Global Travel Solutions Private Limited · 553/36, 14 B Main, HMT Layout, Mathikere, Bengaluru – 560054, Karnataka, India · +91 99161 08080